Fox Cloud forgotten password & how to reset
If you forget the password for your Fox Cloud account, there is a password reset option on the login screen on both the app and web browser version at foxesscloud.com. This requires entering a new password and requesting a verification...
No system data on login (using a VPN)
We’ve received some feedback from users experiencing issues with the app, such as missing data or strange readings when logged in with a VPN enabled. The app’s performance can sometimes be affected by VPN connections because of geo-location restrictions. Why...
App not updating despite system being online
If you encounter an issue with the data on the app not updating and appearing to have frozen at a particular point in time, we suggest accessing your system at foxesscloud.com (using same username and password) to verify that you...
WiFi connection & account set-up guide for agents & installers (using WiLan datalogger)
This video provides a quick-reference overview of the process for installers/agents to connect a datalogger and create a site – please note, this guidance relates to the new WiLan datalogger (provided as standard with latest inverters); older dongles that are...
AI Link set-up guide for H3 Pro
This guide provides a quick-reference, summarised overview of the installation, commissioning and set-up of the AI Link for H3 Pro. It should only be used alongside the full installation manual(s) for the product(s). Please refer to the relevant product manual(s)...
Will the datalogger work with 5 GHz band?
No, Fox WiFi dataloggers transmit on the 2.4 GHz band only. Due to its longer wavelengths, 2.4 GHz signals travel further and can penetrate walls and floors more effectively than 5 GHz signals, and this is of critical importance when...
Why am I importing energy from the grid when batteries are charged & other app anomalies
Issues where the system behaviour, as observed on the energy flow of the Fox Cloud app, is counter to what you would expect to see given the reported circumstances, might point to incorrect settings or a firmware mismatch. However, if...
