How to Create a Fox Cloud Admin Account (For Installers Only)
This guide walks you through how to create a new account on Fox Cloud using the login and registration screen. This is guide is for admin account access and should be used by new installers looking to set up their...
Service Update Statement – Customer Support & FoxCloud 2.0
Following the release of our latest FoxCloud update in mid-February, we experienced a significant and unexpected increase in customer enquiries and support requests. This led to longer wait times across both our phone support and ticketing systems. While the update...
Fox Cloud App Service Disruption
We are aware that some users are currently unable to access the Fox Cloud app. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We understand how important the platform is and...
Setting force charge & schedules, Fox Cloud version ≥ 2.2.0
Users may be aware that we have recently released an updated version of the Fox Cloud 2.0 app. This update removed the legacy ‘grid charge’ settings and has consolidated all settings relating to work modes and schedules under one set...
Inverter firmware updates now available directly in the Fox Cloud App
We’re excited to announce a major update to the Fox Cloud App – customers can now update inverter firmware directly from their phone, without needing to contact Fox Support. Until now, firmware updates had to be requested through our technical...
Reconnecting your Fox Cloud device – what to do when Wi-Fi drops
Occasionally, a Fox Cloud datalogger or inverter can lose its Wi-Fi connection. This very rarely a fault with the device itself – it’s usually caused by changes on the home network, such as a new router, updated Wi-Fi password, ISP...
5-second live energy flow available on FoxCloud for selected devices
We’re rolling out a major upgrade to the Fox ESS app that brings your system to life in near real time. The main energy-flow screen will now refresh every 5 seconds, instead of every 3–5 minutes, giving you a far...
Datalogger (WiFi/LAN/4G) inverter compatibility (updated)
Fox offer a range of USB dataloggers for remote system monitoring. Please refer to the table below for device compatibility: Datalogger TypeConnection MethodSN IdentifierSupported ModelSmart Wifi V2.0WiFi9W2**SG2, SG3, ES, F, FG2, G, TG3, U, H1/AC1, H1/AC1(G2), KH/KA, H3/AC3SMART WWiFi9W3**SG2, SG3,...
Unable to find the Datalogger using Bluetooth
We have recently released a new Datalogger which offers both WiFi and Lan connectivity (now standard issue with new products). To view a guide of how this is connected via WiFi please CLICK HERE. If you are unable to find...
Controlling battery warm-up function via Fox Cloud
This video provides a quick overview of the battery warm-up settings on the Fox Cloud app.
