Unable to find the Datalogger using Bluetooth
We have recently released a new Datalogger which offers both WiFi and Lan connectivity (now standard issue with new products). To view a guide of how this is connected via WiFi please CLICK HERE. If you are unable to find...
No system data on login (using a VPN)
We’ve received some feedback from users experiencing issues with the app, such as missing data or strange readings when logged in with a VPN enabled. The app’s performance can sometimes be affected by VPN connections because of geo-location restrictions. Why...
What happens if my installer goes out of business?
The servicing and maintenance of a system is the responsibility of the installer first and foremost. They will have sold the system to you and may have made commitments and promises in relation to servicing and aftersales care, and the...
