Fox Forums
This forum is a resource to discuss Fox ESS products and to ask questions. Please do not use this forum to raise service issues or chase existing tickets. Please note, these forums are new and will launch fully on March 10th, but please feel free to start the conversation!
The ability to change charge settings in quickset has gone how or where do i change these settings . I just can't find them anymore.
Hi,
If you go onto the device section onto the app and tap onto the battery under setting's it will give the option to enable and set the force charge from grid.
@agushberisha , I don't see the settings as you describe them I'm using the foxcloud app ver2.2 . With an ess 10-5-h system.
Hi,
If you go onto the device section of the app it will come up with AQIO-1 if you have the EVO. If you proceed you will see a setting's section, and if you tap onto that and then the dropdown arrow on the side of system time, you will have the option to set a force charge.
You should also be able to set them up on the quick setting's under advanced setting's and same dropdown arrow.
Hi all, I’m having a similar issue. Since the iPhone app updated earlier in the week, I cannot find how to schedule a forced battery charge in the app.
Previously you went into Devices then clicked the battery and there were four items in the settings tab - to set the System Min SOC, the backup cut-off SOC and two timed slots for scheduling the forced charge from grid. Those last two have vanished.
I can still set timers from the Fox Cloud web page, but this is a lot more annoying and it feels like the timers not being in the app is a mistake, or they’ve been moved.
Can anyone help me find how to fix this or find where they’ve been hidden? Do you need more info from me? (Pretend you’re talking to an idiot if you do - all this is new to me!)
Thanks,
Tom
I have exactly the same issue: the scheduler to force battery charge appears to have been removed from the app this week
I've also lost the ability to enable charge from grid since the new app update, any ideas ??
i have found that if you log into your account from a computer rather than using the app you are able to set the tine slots it much be a dodgy app upgrade
I have tried uninstalling the app and re installing and and no the quick settings for force battery charge are not there 🤔 😤
Hi all, thanks for your respones, I raised a ticket with fox via the app, below is there response to me.
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Thanks for that update. It appears they haven’t noticed that they have broken the app yet. Customer Services are saying what should happen, not what does happen after this update.
I will raise a ticket with them too.
I raised a ticket a few days ago, no reply yet.
@trog , I raised one ticket via there website never got a response, then raised another a few days later via the app and got a response in 2 days, don't know if it was luck or not.
if i go into workload on front screen of app, then select mode schedular , then the 2 blue arrows on the right, then under advanced "mode schedular" i can set up forced charge etc. i'm also playing with export priority as well now we are getting some good weather. Could do with a good manual for the app. Hope this helps
Hi,
If you refer to this link https://fox-ess.tech/setting-force-charge-schedules-fox-cloud-version-%e2%89%a5-2-2-0/ it will explain how to set up the force charge's through mode scheduler but also the legacy force charge time's are set up through the desktop, it is all explained on the article.
Thanks Agush - that looks like the solution. We all need to update our firmware. How annoying that they couldn’t communicate this beforehand!
Now - to work out how to update it!
