Fox Forums
This forum is a resource to discuss Fox ESS products and to ask questions. Please do not use this forum to raise service issues or chase existing tickets. Please note, these forums are new and will launch fully on March 10th, but please feel free to start the conversation!
Am I alone in feeling completely and utterly let down by Fox and its so called app. ? I’ve had my battery one week today I had to phone Fox customer support to set up a tariff as my Octopus installer told me, that was 100% useless as the guy who sounded as if he was on the moon in a wind tunnel had no idea how to do it I was promoting him ! After another 2. Phone calls I gave up and Octopus Customer service came to the rescue. Hurray my battery was working and giving me data for 5 whole days then today the app said log in guess what it doesn’t recognise the username or email which is unquestionably correct I’m at the point of giving up. A fabulous technology using green energy something, especially now this summer that we all need to switch to and yet the customer service is quite simply not there via Fox. So here I am stuck and no there is no way of getting any help on the app because the email address of 20 yrs is not recognised..
Hi,
If you give us a call on this number 020 7052 3472 and have your inverter serial number to hand, we can see what accounts are linked and get you logged back into the app and continue monitoring your system.
