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This forum is a resource to discuss Fox ESS products and to ask questions. Please do not use this forum to raise service issues or chase existing tickets. Please note, these forums are new and will launch fully on March 10th, but please feel free to start the conversation!
Datalogger WL-H1-WL updating to V2.08, Now entire System not updating app or website since.
Battery is now reporting Offline but Inverter and Datalogger saying Online but Entire service shows --KW for over an hour now.
What can i do to restore service?
I have the same issue (Battery reporting as Offline) since around 12.30.
I just called the Fox Tech Support and they said they have a "server (cloud) issue ... that the R&D team are working to fix", so a major outage their side.
They said service will be resumed "ASAP". Taking this at face value it seems like a case of sit tight and check the App periodically.
I did suggest that they post an update here in Fox Forums...
FWIW... when I check the small display on the Inverter itself all seemed fine in terms of solar generation and battery getting charged. So hopefully system operation is not impacted.
Same here, all info on the inverter looks fine and no errors, mine went offline around 13:00 ish.
Now seems to be drip feeding lost data into the app, but still says the battery is offline 6 hrs ago.
Lost my selling window with all that free sunshine charging the battery this afternoon 🙁
Hopefully system recovers soon.
Looking at other forums it seems to be affecting many users, but not everyone. Some form of announcement somewhere (e.g. Website front page or via the app) would help save a lot of people some serious grief and stress, not to mention potential damage from trying to fix the issue themselves. 🙄 🤔
I Stand corrected! It can be found here, although still not obvious from the main page, you need to know where to look.
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Hi,
Our app was going through a maintenance, which did get some system's showing as offline. The system will have continued to work correctly during this period, but just wouldn't have been showcased on the app.
Systems have returned back online and to the original state.
